FAQ About ordering, samples, quality, shipping and private label. It depends on the product and design. We support smaller first orders as well as larger volumes; the exact minimum is stated in your quotation. We work with businesses: brands, wholesalers, retailers, workwear suppliers and companies. We do not sell to consumers. Send a quote request with product, quantity and any reference. You receive a quotation with options and a timeline. Yes. Each product is planned individually, and shipments can be combined where it makes sense. We develop a sample with the manufacturing partner, review it with you and correct it until you approve it in writing. Sample costs depend on the product and materials. They are stated clearly in your quotation before anything starts. We inspect against your approved sample and specification during and after production and send a report with photos. Deviations found at inspection are reported to you with photos, and we agree the next step together before shipping. Yes. We coordinate shipping documents, transport and delivery to your address in Germany or the EU. This depends on the delivery terms agreed in your quotation. We explain the options before you decide. Timing depends on product, quantity and transport mode. You receive a timeline with your quotation. Yes — from a sketch, photo or tech pack, including your labels, hang tags and branded packaging. No. A sketch, photo or reference piece is enough to start. We help turn it into a specification. Yes. We treat your designs as confidential and agree confidentiality with our manufacturing partners. No matching question. Ask us directly — we reply within one working day. Tell us about your product and requirements. We’ll review your project and get back to you with a suitable proposal.
Answers to Common Questions
Ordering & Quantities
What is your minimum order quantity?
Who can order from you?
How do I get a price?
Can I order several product types together?
Samples & Quality
How does sampling work?
How much do samples cost?
How do you check quality?
What if something is not as agreed?
Shipping & Import
Do you handle shipping and import?
Who pays import duties and VAT?
How long does delivery take?
Private Label & Customisation
Can you do private label?
Do I need a tech pack?
Do my designs stay confidential?
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