FAQ

Answers to Common Questions

About ordering, samples, quality, shipping and private label.

Ordering & Quantities

What is your minimum order quantity?

It depends on the product and design. We support smaller first orders as well as larger volumes; the exact minimum is stated in your quotation.

Who can order from you?

We work with businesses: brands, wholesalers, retailers, workwear suppliers and companies. We do not sell to consumers.

How do I get a price?

Send a quote request with product, quantity and any reference. You receive a quotation with options and a timeline.

Can I order several product types together?

Yes. Each product is planned individually, and shipments can be combined where it makes sense.

Samples & Quality

How does sampling work?

We develop a sample with the manufacturing partner, review it with you and correct it until you approve it in writing.

How much do samples cost?

Sample costs depend on the product and materials. They are stated clearly in your quotation before anything starts.

How do you check quality?

We inspect against your approved sample and specification during and after production and send a report with photos.

What if something is not as agreed?

Deviations found at inspection are reported to you with photos, and we agree the next step together before shipping.

Shipping & Import

Do you handle shipping and import?

Yes. We coordinate shipping documents, transport and delivery to your address in Germany or the EU.

Who pays import duties and VAT?

This depends on the delivery terms agreed in your quotation. We explain the options before you decide.

How long does delivery take?

Timing depends on product, quantity and transport mode. You receive a timeline with your quotation.

Private Label & Customisation

Can you do private label?

Yes — from a sketch, photo or tech pack, including your labels, hang tags and branded packaging.

Do I need a tech pack?

No. A sketch, photo or reference piece is enough to start. We help turn it into a specification.

Do my designs stay confidential?

Yes. We treat your designs as confidential and agree confidentiality with our manufacturing partners.

Still have a question?

Tell us about your product and requirements. We’ll review your project and get back to you with a suitable proposal.

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